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Emergency Boiler Repair Durham

Student house in Gilesgate with no hot water, a family home in Newton Hall gone cold, or a leak in a stone terrace near the cathedral? We are Gas Safe registered (634641) and come over from Houghton le Spring, about 7 miles away. Call 0191 540 2051.
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Smell gas? Call 0800 111 999 immediately. For urgent boiler repairs in Durham, call us on 0191 540 2051
Gas Safe engineer on an emergency boiler repair in Durham

Tenant, landlord or homeowner: who does what in a Durham boiler emergency

Everyone, first. If you smell gas or a CO alarm goes off, get out, leave doors open and ring 0800 111 999 for mains gas. On LPG, ring the emergency number on your supplier's tank or bottle. Do not wait for a landlord to answer.

If you rent. Tell your landlord or letting agent straight away, in writing if you can. Turn the boiler off at the spur if it is leaking and close the stopcock. Do not try to fix it yourself. If your landlord uses us, we will ring you to arrange access.

If you are the landlord. Ring us on 0191 540 2051 with the address and a tenant's number. We will deal with the tenants directly and report back to you. If the Gas Safety Record is due, we can do it on the same trip.

If you own the house. Note the fault code and pressure, switch off if anything is leaking, and phone us. A same day visit is often realistic in Durham.

Call 0191 540 2051

Durham emergency visits: one fixed starting price

Every emergency job starts with a fixed price diagnosis from £96. The drive from Houghton is part of that. There is no call out fee on top.

No part needed? Then that is your bill. Part needed? You get its fixed price before we order it, and landlords get it in writing so they can approve it quickly.

Where a boiler is not worth another repair, you will hear that from us plainly. Fixed prices for a replacement start from £1,790 fitted on our new boiler page, with no obligation to use us.

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Boiler repair engineer in Durham, County Durham

Durham postcodes and places we cover

We are about 7 miles away in Houghton le Spring, and we cover three Durham postcodes.

  • DH1: the city centre, Gilesgate, Framwellgate Moor, Newton Hall, Pity Me, Neville's Cross, Belmont and Bearpark
  • DH6: Sherburn and Bowburn
  • DH7: Brandon, Meadowfield and Ushaw Moor

What makes a Durham emergency different

Shared houses and student lets. A lot of Durham homes are rented, and a boiler in a house of five or six students works hard. Showers back to back, heating left on, windows open. When it fails, it fails for everyone at once. Tenants often do not know where the stopcock or the fused spur is. If that is you, it is usually under the kitchen sink for the stopcock and on the wall beside the boiler for the spur. Landlords, it is worth labelling both.

Old stone and brick in the conservation area. Around the city centre, many houses are old and some are protected. If a flue is cracked, loose or leaking fumes, switch the boiler off and keep it off until we have looked. The emergency fix is to make it safe and repair it where it sits. We will not move a flue on a protected building without the right permission, and in an emergency there is no need to.

Villages outside the city. Brandon, Meadowfield, Ushaw Moor and Bowburn have more terraces and estate houses, and on cold mornings we see the familiar frozen condensate lockout. Pour warm, not boiling, water along the outside pipe and reset the boiler once. Some outlying homes run on LPG, which we are also registered to work on.

Who we prioritise

Older people living alone, babies and young children, and anyone whose health suffers in the cold. Tell us when you ring and we will move you forward where we can. A boiler that is working but noisy is better booked as a boiler repair in Durham.

Durham boiler emergencies: questions from tenants, landlords and owners

Covering DH1, DH6 and DH7.

How soon can you get to Durham? +
We are based in Houghton le Spring, about 7 miles away. A same day visit is often realistic. If it has to be the next morning, we will say so when you call 0191 540 2051.
I am a student in Gilesgate and the boiler has stopped. Can I call you directly? +
Tell your landlord or agent first, because they are responsible for the repair and will usually have a preferred engineer. If there is any smell of gas, ring 0800 111 999 straight away and do not wait. If your landlord asks us to come, we will ring you to arrange access.
I let several houses in Durham. Can you handle the tenants and do the gas certificate too? +
Yes. Send us the address and a tenant's number. We arrange access, fix the fault, and if the Gas Safety Record is due we complete it on the same visit. See our landlord gas safety page.
The flue on our old stone house near the city centre looks damaged. Is it safe to use the boiler? +
Not until it has been checked. Switch it off at the spur and call us. We make it safe and repair it in place. Moving a flue on a building in the conservation area can need permission, so we keep emergency work to what is needed to make it safe.
Our cottage outside Durham runs on LPG and I can smell gas. Who do I call? +
The emergency number for your LPG supplier, usually printed on the tank or bottles. Turn off the supply at the tank or cylinder valve if it is safe, get outside and keep flames and switches away. Once it is safe, ring us for the repair. More on our LPG services page.
What does an emergency visit cost in Durham? +
A fixed price diagnosis from £96 with no call out fee added. Any part is quoted as a fixed price before we order it.
Do you go out to Bowburn, Brandon and Ushaw Moor? +
Yes. Bowburn, Sherburn, Brandon, Meadowfield, Ushaw Moor and Bearpark are all covered, as are Newton Hall, Pity Me, Framwellgate Moor, Belmont and Neville's Cross. Same price as the city centre.

More pages for Durham and around it

Landlords and homeowners may also want these, once the heating is back on:

Out past Brandon or Sherburn and not sure we reach you? Ring 0191 540 2051.

Near Durham

We cover these neighbouring towns for breakdowns too.

Emergency boiler repair in nearby towns

Our other services in Durham

For our full coverage, visit the emergency boiler repair page.

Code showing on the boiler? Put it into the error code checker, or read up on the three we get called out to most: Vaillant F28, Baxi E133 and Worcester Bosch EA. Locked out twice on the same code? Book a fixed price repair.

Or phone 0191 540 2051.

📞 Tenants cold, or your own boiler dead in Durham? Call us and we will sort out access. 0191 540 2051
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