Boiler repair costs in the North East, what to expect
We publish our prices openly because we believe you should know what you're paying before you pick up the phone. Here's exactly what boiler repairs cost with Alex Robson Heating and Gas (AR Heating & Gas), with no hidden charges.
How boiler repair pricing works with AR Heating & Gas
Every boiler repair starts with our £89 fixed price diagnosis visit. This covers the call out and the first hour of diagnostic work. There is no separate call out charge, £89 is the total cost if we attend, diagnose the fault, and the repair can be completed without ordering parts.
The majority of common boiler faults, including sensor failures, ignition issues, pressure problems, and thermostat faults, can be diagnosed and in many cases fixed within this first visit.
Where a repair requires specific parts, we give you a no obligation fixed price before ordering anything. You know the total cost, including parts and labour, before we proceed. You are free to decline or get a second opinion at that point.
We do not charge hourly rates. Every repair job has a fixed price. You will never receive a bill that is higher than the price you were quoted.
Common boiler repair costs, fixed prices
These are our standard fixed prices for the most common boiler repairs across the North East. All prices are inclusive of parts and labour and exclude the £89 diagnosis visit.
These prices exclude your £89 diagnosis visit
Should I repair or replace my boiler?
This is the question we're asked most often, and we always give an honest answer rather than the answer that earns us the most money.
Repair is almost always the right choice when:
- Your boiler is under 8 years old, it is still in its reliable working life
- The repair cost is less than a third of the cost of a new boiler
- The fault is isolated and has not happened before
- The boiler has been regularly serviced and is in otherwise good condition
Replacement is worth considering when:
- Your boiler is over 12 to 15 years old, particularly if it is a model installed before 2005
- The repair cost is more than half the cost of a new boiler
- This is the second or third significant repair in two years
- Parts are increasingly difficult to source for your specific model
- Your boiler has an efficiency rating below A, upgrading could cut your gas bill by £150 to £400 per year
We will always give you our honest assessment of whether repair or replacement makes more financial sense. If replacement is the right call, we'll give you a fixed price new boiler quote on the same visit, with no obligation.
Why boiler repair costs vary, and how to avoid being overcharged
Boiler repair costs vary significantly across the North East, from companies charging an hourly rate (which can escalate unpredictably) to fixed price operators like AR Heating & Gas. Here's what drives the variation:
Call out charges
Some companies charge a call out fee (typically £50 to £100) separately from the repair cost. With AR Heating & Gas, the £89 covers both the call out and the diagnosis, there is no additional call out fee.
Hourly vs fixed pricing
Hourly rates are unpredictable. A job quoted as 'one to two hours' can expand. Fixed pricing, as we operate, means you know the total cost before work starts.
Parts markup
Some engineers charge retail price for parts and add a labour rate separately. Our fixed prices are all inclusive, parts and labour together, no itemised surprises.
Gas Safe registration
Always check that any engineer working on your gas appliance is Gas Safe registered. You can verify any engineer's registration at gassaferegister.co.uk. Unregistered engineers cannot legally work on gas appliances and their work is not covered by insurance.
Boiler repair cost FAQs
What is the average cost of a boiler repair in Sunderland? +
Is there a call out charge? +
What is the most expensive boiler repair? +
Can I get a grant to help with boiler repair or replacement costs? +
How do I know if a boiler repair is worth doing? +
Boiler repair across the North East
These prices apply everywhere we work. If you want the detail for your own town, including the faults we see most there, start here.
- Boiler repair across the North East
- Boiler repair in Sunderland
- Boiler repair in Durham
- Boiler repair in Washington
- Boiler repair in Chester le Street
- Boiler repair in Houghton le Spring
- Out of hours emergency repairs
- Look up your boiler error code
Not sure what the fault is yet? Put the code into the error code checker and it will tell you what the boiler is complaining about before you ring anyone.