✓ AR Heating & Gas. Servicing the North East for over 16 years.
Gas Safe engineer repairing a boiler

Boiler Repairs Across the North East

Broken boiler? Let's get your heating back on. Gas Safe boiler repairs for homeowners and landlords across Sunderland, Durham, Washington, Houghton le Spring and the wider North East. Boiler fault diagnosis is £80 + VAT (£96 total), with honest advice if a repair is not worth doing.

Book a repair
Boiler fault diagnosis at your home
Free, no obligation quote
Honest advice if a repair isn't possible
Or call 0191 540 2051
Smell gas? Call 0800 111 999 immediately. For urgent boiler repairs during normal opening hours, call us on 0191 540 2051

Get your boiler repair booked today

Homeowner booking a boiler repair home visit

Book a home visit

Book a home visit today with Alex Robson Heating and Gas (AR Heating & Gas) and one of our engineers will attend to diagnose the boiler fault and discuss the repair options with you.

Book now
AR Heating and Gas engineer at work on a boiler

Can I fix it myself?

Some basic checks can be safe to try yourself. For anything involving the boiler casing, gas or combustion, use a Gas Safe registered engineer. Our help centre covers the simple checks you can make first.

Help centre

Not sure what you need?

Tell us what your boiler is doing and we'll help you work out the sensible next step.
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Boiler service membership plan

Have you considered a boiler service membership plan?

Our membership plans help keep your heating system running safely and efficiently all year round, with annual servicing and priority booking. Out of hours cover is available to members under the relevant plan terms.

Find out more
✓ Tell us what your boiler is doing and we'll have a chat about the next step. No obligation. Get a call back

Could you fix the problem yourself?

Some simple boiler problems have safe checks you can make before calling an engineer.

What Is the Best Boiler for a North East Home? Buying a New Boiler
October 12, 2026
The best boiler is the one sized correctly for your house and fitted properly. Here is how the four brands we are ask...
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How Long Does a Boiler Service Take? And Every Other Job, Timed Boiler Servicing
October 12, 2026
A boiler service takes about an hour. A repair can be twenty minutes or two visits. A new boiler is a day. Here is wh...
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Boiler Brands
October 4, 2026
Vaillant vs Baxi boilers compared: model choice, installed price, reliability considerations and what really matters ...
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Frequently asked questions about heating & boilers

Got a few questions? Here are some of the ones we're asked most often.

Can I fix the issue myself? +
Quite possibly, 30% of problems require a simple fix such as topping up or resetting the boiler. Answer a few simple questions and we'll help you understand if you can fix it yourself without the need for a repair visit.
Will you really fix it for £96? +
Yes, where a problem can be fixed without parts or by replacing simple parts that we carry in our vans, a repair will only cost you £96. You won’t pay until after your visit is signed off by our technical team.
If it's a bigger job, can you still fix it? +
Yes, we’ll give you a no obligation fixed price after your diagnosis, from the price list below. If we can get the part easily we can fix it straight away, else we’ll order it in and fix it as soon as it’s available.
What do I get as part of the £96 home visit and boiler inspection? +
One of our experienced Gas Safe registered repair engineers will come to your home and complete a 1 hour inspection and diagnosis of your boiler, so you'll know exactly what's wrong. If your boiler can then be fixed without additional parts within the 1-hour inspection, we'll complete the fix for you - all within the £96 fee. If we can't complete the fix within the hour, we'll give you a no obligation fixed price quote to complete the work based on the type of repair we need to complete. You can see these prices on our repair webpage.
Is the repair work covered by any guarantee or warranty? +
As part of your repair, we include a 1 year workmanship guarantee for any work that directly relates to the repair. All parts used are covered by the manufacturer's warranty.
Get a call back now