AR Heating & Gas. Servicing the North East for over 16 years.
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Boiler Repair in
Hetton le Hole

No heating or hot water? We are based three miles away in Houghton le Spring, so same day attendance in Hetton is usually realistic rather than a promise. Fixed price before we start.
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AR Heating & Gas
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Boiler down in Hetton le Hole? We can often get out the same day. No obligation chat, call 0191 540 2051
16+
Years experience
£89
Fixed diagnosis fee
4.9★
Google rating
Same day
Attendance available

No scary price ranges, no costs that creep up

Where we can fix the problem without parts inside your one hour inspection visit, the repair costs £89 and nothing more. If it needs parts, you get a no obligation fixed price there and then, before anything is ordered.

Repair name Repair category Fixed price
Sensor Boiler £120
Electrodes Boiler £130
Plate heat exchanger Boiler £260
Fan Boiler £300
Thermostat (not smart controls) Controls £180
Pump Central Heating £220
Motorised valve Central Heating £175

These prices exclude your £89 inspection

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Gas Safe registered engineer diagnosing a boiler fault

What you get for the visit, and being three miles away

The diagnostic is the whole system rather than the fault code. Gas inlet pressure under load, flue integrity, every safety device, and the appliance run through heating and hot water before a cause is given. On a cylinder system that also means checking the pump, the motorised valves and the cylinder thermostat, because those are frequently the actual fault.

Being local is mostly unglamorous. A visit happens quickly because nobody is driving forty minutes each way. If something needs adjusting a fortnight later, someone can call in without it becoming an event. And a part that has to be ordered rarely means a long wait for the second visit.

Then one fixed price and a straight answer on whether the repair is worth doing.

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The boiler faults we are called to most in Hetton le Hole

Hetton is a few minutes from our door, and a good share of the work here comes from somebody a street away from a customer we already look after. That closeness means we see the same handful of faults repeatedly, and they track the housing closely.

Cylinder systems where the boiler is fine

A lot of the older property here still runs a heat only boiler with a hot water cylinder in the airing cupboard rather than a combi. When heating or hot water fails on one of those, the boiler is very often working perfectly and the fault is the pump, a motorised valve or the cylinder thermostat. Anyone quoting a new boiler for that without checking those three has not looked properly, and it is the single most common way people are overcharged in this kind of housing.

Pressure loss under solid floors

Through the pit rows at Hetton, Easington Lane and Eppleton the pipework frequently runs under solid floors. A slow leak in that situation is invisible and easy to live with for years, which is why a gauge that drops every few weeks is such a common call. It is one of three things, a leak, a failed expansion vessel or a pressure relief valve passing water outside, and they cost quite different amounts to put right.

Solid wall housing and cold rooms

Much of the older stock here is solid wall with no cavity. Those houses lose heat faster, and a room that never warms up is usually an undersized radiator rather than an undersized boiler. We will say so even when it is not what we are quoting for, because fitting a bigger boiler to fix a cold room does not work and people should not pay to find that out.

The first frost

Same as everywhere in the region, the first hard morning brings a run of frozen condensate lockouts. Thawing it restores heating quickly. Whether it recurs next winter depends on whether the pipe gets rerouted or insulated properly, and that is a conversation worth having while we are there.

What it costs

One fee for the engineer to attend and find the fault, then one fixed price for the repair, agreed before anything is ordered. Nothing runs on an hourly rate and no figure moves once the boiler is open. The full list is on our boiler repair cost page.

Boiler brands we repair

Every major brand, with the parts that fail most often already on the van.

🔥
Worcester Bosch
Greenstar, Greenstar i and the 2000, 4000 and 8000 series. Diverter valves, fans and boards.
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Vaillant
ecoTEC plus, ecoTEC pro and ecoFIT, including F22, F28, F29 and F75 traced to the actual cause.
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Baxi
Duo tec, Platinum and the 600 and 800 series. Fan, board and diverter valve faults.
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Ideal
Logic, Logic Plus, Vogue and Independent, including the L1 and L2 lockouts.
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Potterton and Glow worm
Older appliances and back boilers still working away in the older housing.
Other brands
Intergas, Viessmann, Ferroli, Alpha, Vokera and most other domestic gas boilers.
Think you might need a new boiler instead?

If your boiler is over 12 years old and facing a significant repair, replacement is often the better investment. Get a fixed price for a new one in about a minute, with no obligation.

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Where we cover for boiler repairs around Hetton le Hole

This is close to home, so coverage here is as local as it gets and there is no call out premium anywhere on the list.

Postcodes: DH5 and the neighbouring DH4 and SR3 areas.

Hetton and around: Hetton le Hole, Easington Lane, Eppleton, Elemore Vale, Hetton Downs and Moorsley.

Nearby: Houghton le Spring, Newbottle, Philadelphia, Fencehouses, Great Lumley and Bournmoor.

Higher ground: Copt Hill, Warden Law, East Rainton, West Rainton and Pittington.

Heating off and you are on that list? Call 0191 540 2051.

Boiler repair in Hetton le Hole: common questions

Local questions from a few streets away.

How quickly can you get to Hetton? +
We are based in Houghton le Spring, roughly three miles away, so same day attendance is usually realistic rather than something we say to win the job. Ring 0191 540 2051 and you will be told honestly what is possible today.
My house has a cylinder in the airing cupboard, not a combi. Do you work on those? +
Yes, and they are common here. When one of those systems loses heating or hot water the boiler is frequently fine, and the fault is the pump, a motorised valve or the cylinder thermostat. We check all three before anyone starts talking about a replacement.
How much does a boiler repair cost in Hetton le Hole? +
One diagnostic fee for the engineer to attend and find the fault, then a single fixed price for the repair before any work starts. No hourly billing and no figure that moves once the boiler is open. Call 0191 540 2051 for the current diagnostic charge.
I am topping the pressure up every couple of weeks. +
That is not normal and topping up is not the fix. In the older terraced housing here the pipework often runs under solid floors, which makes a slow leak hard to see. It is either a leak, the expansion vessel or the pressure relief valve, and those are three different jobs at three different prices.
One room never gets warm. Is the boiler too small? +
Usually not. In solid wall housing a permanently cold room is far more often a radiator that is undersized for the heat loss of that room, or a balancing issue across the system. We will tell you what would actually fix it, including when the answer is not a bigger boiler.
Do you cover Easington Lane and Eppleton? +
Yes, along with Elemore Vale, Hetton Downs, Moorsley and the Rainton villages. Same price as Hetton itself.

Heating advice and guides

Have a boiler or heating question? We are here to help.

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Nine Reasons Boilers Fail in Winter in the North East Boiler Problems
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The same nine faults, every year, in roughly the same order. Here is the list and what stops each one.
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Microbore Pipework and Why Washington Boilers Block Up Boiler Problems
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Whole streets in Washington were plumbed the same way in the same decade. That tells you a lot before anyone lifts a ...
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Boiler playing up in Hetton le Hole?

Tell us what it is doing and we will have a chat and see what's what. One fee to come out and diagnose it, one fixed price to fix it, and you know both before any work starts. No obligation.

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