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Emergency Boiler Repair South Shields

Cold house in South Shields and the boiler will not fire? Alex Robson Heating and Gas (AR Heating & Gas) are Gas Safe registered, number 634641. Ring 0191 540 2051 and tell us what the boiler is doing. Smell gas? Ring 0800 111 999 before anything else.
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Smell gas? Call 0800 111 999 immediately. For urgent boiler repairs in South Shields, call us on 0191 540 2051
Gas Safe engineer on an emergency boiler repair in South Shields

Is it an emergency? A quick way to tell

Some breakdowns need action this minute. Others can wait until morning with a jumper on. Here is how we sort them on the phone.

Act now, before you ring us:

  • Gas smell. Everyone out. No switches, no flames. Ring 0800 111 999.
  • Carbon monoxide alarm sounding, or people in the house feeling dizzy, sick or drowsy. Turn the boiler off if you can, open windows, get outside and ring 0800 111 999. Seek medical help if anyone feels unwell.
  • Water pouring out. Boiler off at the fused spur, cold mains valve under it closed if you can reach it.

Ring us on 0191 540 2051 for: no heating, no hot water, a boiler stuck in lockout, pressure that keeps dropping, or loud banging from the casing. Tell us if there is a baby, an older person or someone unwell in the house. That changes how we plan the day.

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One fixed fee to find the fault: £96

An emergency visit in South Shields is priced the same as any other diagnosis we do: £96, fixed. That includes getting to you. There is no separate call out charge and nothing added because it is urgent.

Plenty of faults are cleared on that first visit with no part needed, and then £96 is the full cost. If something has failed and needs replacing, we tell you the repair price before ordering. Say yes, or take time to think. If the boiler is old enough that a repair is poor value, you will hear that from us too.

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Boiler repair engineer in South Shields, Tyne and Wear

South Shields call outs: NE33 and NE34

We cover both South Shields postcodes. In NE33 and NE34 that means Westoe, Harton, Cleadon Park, Whiteleas, Simonside, Biddick Hall, Marsden, Horsley Hill, Tyne Dock and Laygate. Same fixed price for every one of them.

From our base in Houghton le Spring it is about 12 miles. That is further than our Sunderland jobs, so be realistic with us and we will be realistic with you. Getting there the same day is often possible, but it depends on the day. We will tell you honestly on the phone, and if it is going to be the next morning, we say so.

What the seafront does to a boiler

Salt air works on anything metal fixed to an outside wall. Near Marsden and along the seafront, flue terminals pit and rust, pipe clips give way and grilles clog with salt and grit. Most of that is slow wear. It turns into an emergency when a damaged flue stops carrying fumes away properly, or when the boiler senses a problem with the flue and shuts itself down.

So if your boiler has locked out after a spell of wild weather off the sea, or the flue outside looks split, holed or loose, leave the boiler off and ring us. Do not keep resetting it. A boiler that keeps tripping is usually telling you something.

Tyneside flats

The older streets have plenty of Tyneside flats, one home upstairs and one down, each usually with its own boiler. If a leak starts in the upper flat, the lower one gets it through the ceiling. Switch off, isolate the water and warn your neighbour before you do anything else.

A working carbon monoxide alarm near the boiler is cheap and worth having in any home. If you do not have one, get one.

South Shields breakdowns: what people ask us

Safety first, then timing and price, for homes in NE33 and NE34.

My carbon monoxide alarm has gone off. What do I do? +
Treat it as real. Turn the boiler off if you can do it quickly, open doors and windows, get everyone outside and ring the National Gas Emergency Service on 0800 111 999. If anyone has a headache, dizziness or sickness, get medical advice. Do not use the boiler again until an engineer has checked it. Once the emergency service has made things safe, ring us on 0191 540 2051.
We had a storm off the sea and now the boiler keeps locking out. Why? +
Strong wind and salt spray on a seafront wall can upset a flue, and a flue that is already corroded may have finally given way. The boiler senses the problem and shuts down to protect you. Leave it off rather than resetting it again and again, and get it looked at. In Marsden and along the front this is one of the more common reasons for a coastal call out.
How long will it take you to reach South Shields? +
South Shields is about 12 miles from us in Houghton le Spring. The same day is often possible, depending on what is already booked. When you ring, we give you a straight answer about timing instead of a vague window.
What does an emergency visit cost? +
£96 fixed for the diagnosis, with the travel included and no extra call out charge. If no part is needed, that is it. If a part is, you get the repair price before we order anything.
Which parts of South Shields do you cover? +
All of NE33 and NE34, including Westoe, Harton, Cleadon Park, Whiteleas, Simonside, Biddick Hall, Marsden, Horsley Hill, Tyne Dock and Laygate. The price does not change with the street.
I live in the upstairs half of a Tyneside flat and the boiler is leaking. What first? +
Switch the boiler off at the fused spur and close the cold mains valve beneath it if you can. Put a bowl or towels under the drip. Then knock downstairs, because the water will head their way. After that, ring us and we will talk you through anything else you can safely do while you wait.
Is losing hot water but keeping heating an emergency? +
Usually not the same kind of emergency as a gas smell or a leak, but it is still a fault worth sorting quickly. On a combi it often points to a diverter valve or a flow sensor. If there is a baby or someone who needs washing regularly in the house, tell us and we will factor that in.
What happens if the boiler cannot be saved? +
We make it safe and tell you honestly. If the repair would cost a big share of a new boiler on an older unit, replacing it is often the better choice. Fixed prices start from £1,790 fitted and you can see yours on our new boiler page. No obligation to use us.

Living near South Shields?

If you are over the border into another town, try the page for your area:

Want to check your postcode first? Ring 0191 540 2051 and ask.

Other pages for South Shields and nearby

We reach a wide area of Tyne and Wear and County Durham from Houghton le Spring. These links take you to the neighbouring towns and our other work in South Shields.

Emergency call outs close by

More from us in South Shields

Our main emergency boiler repair page covers the whole region.

Code showing on the boiler? Put it into the error code checker, or read up on the three we get called out to most: Vaillant F28, Baxi E133 and Worcester Bosch EA. Locked out twice on the same code? Book a fixed price repair.

Unsure whether we cover your street? Ring 0191 540 2051.

📞 No heat in South Shields tonight? Pick up the phone and tell us what the boiler is showing. 0191 540 2051
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